International Returns and Refunds

This policy applies to every Rawbare order shipped to an address outside India. It covers refunds, replacements, parcels lost in transit, warranty cover and the 14 day return window.

Last updated 25 July 2026

Which orders does this policy cover?

This policy applies to Rawbare orders delivered to an address outside India. Orders delivered within India follow our standard Return and Refund Policy.

What if my order is not processed?

If your order is not processed and dispatched, you receive a full refund. Nothing needs to be returned and no shipping charge is deducted, because the parcel never left our facility.

What if my order arrives defective or damaged?

Write to us at connect@rawbare.com within 48 hours of delivery. If your frames arrive with a manufacturing defect, or with damage caused in transit, we replace the pair or refund it in full, and Rawbare covers the return shipping.

What if my order is lost in transit?

If the carrier confirms your parcel is lost, we reship your order at no cost to you. We raise the claim with the carrier ourselves, so you do not need to. If the same frames are no longer available, you may choose an alternative of equal value or a full refund.

Does the Rawbare warranty apply to international orders?

Yes. Every international order carries the same 6 month warranty as an order placed in India, covering manufacturing defects in the frame and the lens. Scratches, accidental damage and normal wear are not covered.

To raise a claim, send us clear photographs of the issue along with your order number. If the claim is approved, Rawbare covers the cost of shipping the repaired or replacement pair to you. Sending the frames to us for assessment is arranged by you.

Full terms are on our Warranty Policy page.

How long do I have to return an international order?

You have 14 days from the date of delivery to raise a return. Return shipping is arranged and paid for by you.

Frames must reach us unused and in resaleable condition, in their original case and packaging, with the cleaning cloth and all included documentation. We recommend a tracked service, because a return can only be processed once the parcel physically reaches us.

Who pays customs duties and import taxes?

Customs duties, import taxes and local clearance charges are borne by you. They are set and collected by the customs authority or the carrier in your country, not by Rawbare, and they are not refundable by us.

This includes parcels that are refused on delivery, left unclaimed, or returned to us because duties were not paid. In those cases the outbound and return freight are also not refundable.

What will I be refunded, and when?

Your refund covers the value of the returned frames. Shipping fees are deducted. Refunds are arranged to the same account used to place the order within 14 days of the returned parcel reaching us and passing inspection.

The time your bank or card issuer takes to display the credit is outside our control. Where exchange rates have moved between the date of purchase and the date of refund, the amount credited may differ slightly from the amount originally debited.

What cannot be returned or refunded?

How do I start an international return?

1. Write to connect@rawbare.com within 14 days of delivery with your order number and the reason for the return. For a defective or damaged item, attach your unboxing video and photographs.
2. We confirm your return in writing and share the return address. Do not ship anything before you receive this confirmation, because an unannounced parcel cannot be matched to your order.
3. Ship the frames back in their original packaging using a tracked service, then send us the tracking number.
4. Once the parcel reaches us and passes inspection, your refund is arranged to the original payment account within 14 days.

International returns FAQs

Still have a question? Write to connect@rawbare.com or message us on WhatsApp at +91 9372781408.