Return and Refund Policy

Last updated: January 20, 2024

Thank you for shopping at RawBare.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to DIGI GIANT LLP, THE SUMMIT BUSINESS PARKPREM.CO-OP SOC.LTD, UNIT-1112, NR.WESTERN EXPRESS HIGHWAY METRO STATION OPP.PVR CINEMA.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to RawBare, accessible from https://rawbare.com/

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Return, Refund, and Exchange Policy

If you are not happy with your order, please let us know and we will do our best to make things right.

Your happiness is our top priority.

How can i get my order Exchanged/Returned ?

You can write us an email on info@rawbare.com or WhatsApp us on +91 9372781408 with your order number and the reason for Exchanged/Returned. Our team will get back to you within 24-48 hours to help you process your return.

Terms for Exchange / Returns :
Orders can be exchange/returned within 3 days from the date of receipt. Any requests received after 3 days of delivery will not be accepted.
Products bought on discount can only be exchanged or refunded in the form of a gift card after deducting Rs. 200 as convenience fees. The gift card issued would be valid for 6 months from the date of issue.
All orders will only be refunded in the form of a gift card. The gift card issued would be valid for 6 months from the date of issue.
If there are visible signs of wear or any other defect on the product, the product will be shipped back to the customer and the gift card/ exchange will not be processed.

Return Pickup :

Reverse pickups are generated at an additional cost of Rs. 200.

*Items bought on clearance will not be exchanged or refunded*

Refunds:
If you are eligible for a refund due to a defective or incorrect item, we will issue a full refund to the original payment method used for the purchase.
Refunds will be processed within 10-12 business days after we receive the returned item.


Damaged Items:

If your item arrives damaged, please contact us immediately with photos of the damaged product and packaging.
We will assess the damage and provide further instructions on how to proceed, which may include issuing a replacement or refund.

Exclusions:

RawBare (Venture of Digi Giant LLP) reserves the right to refuse returns, refunds, or exchanges if the item does not meet the eligibility criteria outlined in this policy.
This policy applies only to purchases made directly through RawBare.

Contact Us:
If you have any questions or concerns about our return, refund, and exchange policy, please don't hesitate to contact our customer service team at [info@rawbare.com/ +91 9372781408] .

  • Disclaimer ** We always strive hard to provide the best experience to our customers. However, we have noticed that few users/accounts abuse our liberal returns policy. We urge you to make a unboxing video before opening of any product and if you find item in a condition that is Physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on rawbare.com, send us the unboxing video on mail/ WhatsApp within 5 hours of product(s) received so that we can investigate the matter at the earliest. Failure of above, no refunds, return/exchange can be processed in such cases.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Bungalow No 107, Jankidevi School Road, Mhada, SV Patel nagar, Andheri West, Mumbai 400053

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

    Contact Us

    If you have any questions about our Returns and Refunds Policy, please contact us:

    • By phone number: +91 9372781408