Rawbare Warranty Policy
Rawbare Warranty
Crafted for longevity, assured with 6 months of Rawbare warranty.
Every Rawbare pair comes with a 6-month conditional warranty from the date of delivery, covering manufacturing defects such as corrosion, rusting, and coating or colour issues.
Below is exactly what the warranty covers, what it does not, the conditions that apply, how to raise a claim, and how to keep your eyewear in its best shape for years.
Coverage
6 months
Starts from
Date of delivery
Protects against
Manufacturing defects
To claim
By email
How long is the Rawbare warranty?
Six months, effective from the date of delivery, on all Rawbare eyewear bought through rawbare.com.
There is nothing to register. The warranty applies automatically to every order. Keep your Order ID and order confirmation safe, in case you ever need to raise a claim.
Why does Rawbare stand behind every pair?
The warranty is not a formality. It reflects how each pair is made and checked before it reaches you. We would rather build eyewear that lasts than hide behind the fine print.
Made to last
Considered materials and finishes, chosen for durability and a clean, honest look. Read about our frame materials.
Checked before dispatch
Every order is inspected for finish and hardware before it leaves us, so issues are caught early, not after delivery.
Backed for 6 months
If a genuine manufacturing defect appears within six months of delivery, we will put it right under the terms below.
What does the warranty cover, and what is excluded?
The warranty covers manufacturing and material defects. It does not cover physical damage, misuse, or normal wear and tear.
Covered
- Corrosion and rusting
- Coating burst or peel-off
- Peeling of colour
- Colour fading
Not covered
- Breakage, scratches and accidental damage
- Mishandling, negligence, shock or tampering
- Loss of components or accessories
- Improper use or storage
- Unauthorised modifications or repairs
- Normal wear and tear
What conditions apply to the warranty?
A few terms apply to every claim.
- The warranty ends automatically after the 6-month period.
- Valid only on purchases made through www.rawbare.com.
- The company's decision on defects and warranty applicability is final.
- The company will not be liable for refunds or any incidental or consequential damages.
- Shipping charges for both forward and return shipping, in case of a replacement under warranty, must be borne by the customer.
How do you claim your Rawbare warranty?
Complete all three steps below so we can process your claim without delay.
Email your claim
Send clear photos of the product, your Order ID, and your registered email ID to connect@rawbare.com.
Pack it securely
Pack the product securely in a single box to prevent any damage in transit.
Include all accessories
Return all accessories received with the product to avoid delays in your claim.
No claim form or registration is needed. A clear email with photos and your Order ID is enough to get started.
What happens after you raise a claim?
Once we receive your email, here is how the process works.
-
We review your claim
Our team checks your photos and details against the warranty terms to confirm whether the issue is a covered manufacturing or material defect.
-
We assess the product
If needed, we ask you to send the product in. Pack it securely with all accessories so it reaches us safely.
-
We confirm the outcome
If the defect is covered, we arrange a replacement under warranty. The company's decision on defects and warranty applicability is final.
-
Shipping
For a replacement under warranty, both forward and return shipping charges are borne by the customer, as set out in the conditions above.
How do you keep your Rawbare eyewear in top shape?
Most issues are easy to avoid with a little care. These habits protect your frames and keep them looking their best.
Store it in the case. When you are not wearing your sunglasses, keep them in the case to avoid scratches and pressure on the frame.
Clean gently. Wipe the lenses with the microfibre cloth provided. Avoid tissues, shirts, and harsh cleaners that can damage coatings.
Keep away from heat. Avoid leaving frames on a hot dashboard or in direct sun for long periods, which can affect the finish.
Use both hands. Put on and remove your sunglasses with both hands to reduce stress on the hinges and arms.
Read more: how to care for and store sunglasses, eyewear frame materials explained, and our frame size guide.
Warranty FAQ
How long is the Rawbare warranty?
Every Rawbare pair carries a 6-month conditional warranty, effective from the date of delivery. Coverage ends automatically once the 6-month period is over.
Do I need to register my Rawbare warranty?
No. The warranty applies automatically to every pair bought through rawbare.com. Just keep your Order ID and order confirmation in case you need to raise a claim.
What does the Rawbare warranty cover?
It covers manufacturing and material defects: corrosion, rusting, coating burst or peel-off, peeling of colour, and colour fading.
What is not covered by the warranty?
Breakage, scratches, accidental damage, mishandling, negligence, shock, tampering, loss of components or accessories, improper use or storage, unauthorised modifications or repairs, and normal wear and tear are not covered.
Does the warranty cover scratches or breakage?
No. Scratches, breakage, and accidental damage are not covered, as the warranty applies only to manufacturing and material defects.
How do I claim my Rawbare warranty?
Email photos of the product, your Order ID, and your registered email to connect@rawbare.com, pack the product securely in one box, and include every accessory that came with it.
Who pays shipping for a warranty replacement?
The customer bears both the forward and return shipping charges in the case of a replacement under warranty.
Is the warranty valid on Rawbare bought from other websites or stores?
No. The warranty is valid only on purchases made through www.rawbare.com.
Can I get a refund under the warranty?
No. The company is not liable for refunds or any incidental or consequential damages. Eligible claims are resolved with a replacement under warranty.
How do I keep my warranty valid?
Use and store your eyewear with care, keep it in its case, and avoid mishandling, since damage from misuse and normal wear and tear is not covered. Keep your Order ID handy.
Need help with a claim?
At Rawbare, every pair is crafted with precision and care to meet the highest standards. Our 6-month warranty reflects our commitment to quality and your trust in us. While we stand firmly behind our products, we believe true assurance comes from owning eyewear that is built to last.
Related: Shipping Policy, Return & Refund Policy, Order Status, FAQ, Contact.
Real. Rare. Rawbare.
