Privacy policy

Rawbare Privacy Policy
Last updated: 14 June 2026

At Rawbare (Rawbare Lifestyle Pvt Ltd), we value your trust. This Privacy Policy explains how we collect, use, protect and share your personal data when you use our website www.rawbare.com (the "Platform") and related services (the "Services"). Please read it together with our Terms and Conditions. For the purpose of this Policy, Rawbare Lifestyle Pvt Ltd is the "Data Fiduciary" that decides how and why your personal data is processed, and you, the user, are the "Data Principal".

1. Scope and your consent
This Policy is prepared in line with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act), along with other applicable Indian laws. By creating an account, placing an order, or otherwise sharing your information, you consent to the use of your personal data as described here. Your consent is specific to the purposes set out in this Policy, and you can withdraw it at any time (see Section 9). Withdrawing consent is meant to be as easy as giving it, though some Services may not work without certain data.

2. What information we collect
You give us directly: name, email, phone number, shipping and billing address; order information and order history; optional details such as date of birth or gender; communications such as queries, reviews, surveys and support messages.
Payment information: payments are processed securely by third-party payment gateways and by Shopify. Rawbare does not store your full card number or bank account details on its own systems.
Collected automatically: device and browser details, IP address, device identifiers; activity on the Platform; approximate location; cookies (see Section 7).
From third parties: limited profile details if you log in via social media; information from analytics and advertising partners.

3. How we use your information
To process and fulfil orders, including delivery and returns; create and manage your account and provide support; send order updates and service messages; send marketing where you have not opted out, with an unsubscribe option; detect and prevent fraud and misuse; improve our products, website and Services through analytics; and meet legal, tax and regulatory obligations.

4. How we share your information
We do not sell your personal data. We share it with service providers who help us run the Platform (Shopify, logistics and courier partners, payment gateways, analytics providers like Google); with marketing partners only where you have not opted out; with regulators, courts or law enforcement where required by law; and in connection with a merger, acquisition or business restructuring. Shopify powers our Platform, and we use Google Analytics, each governed by their own privacy policies.

5. How long we keep your data
We keep your personal data only as long as needed for the purposes in this Policy, or as the law requires (for example, tax and accounting). When it is no longer needed, or you withdraw consent and there is no other legal basis to keep it, we securely delete or anonymise it.

6. How we protect your data
We follow reasonable security practices and procedures as required under the IT Act and SPDI Rules, including encryption, access controls and the secure infrastructure provided through Shopify. No system is completely secure. In the event of a personal data breach, we will take appropriate steps and, where required under the DPDP Act, notify affected users and the Data Protection Board of India. If you suspect misuse, contact us immediately.

7. Cookies and tracking
We use cookies for essential functions (login, secure checkout), analytics and performance, personalisation (language, region) and relevant advertising. You can manage or disable cookies in your browser settings, though some features may not work properly.

8. Your rights as a Data Principal
You may access the data we hold and a summary of how it is processed; correct, complete, update or erase it; withdraw consent; nominate another individual to exercise your rights in the event of death or incapacity; opt out of marketing; and raise a grievance with us or complain to the Data Protection Board of India. If you are in the EU or UK, you may also have GDPR rights, including data portability and objection. We may verify your identity before acting on a request.

9. Withdrawing consent
You can withdraw consent at any time by contacting us or using the unsubscribe and account settings available to you. Withdrawal does not affect processing already carried out, and some Services may no longer be available afterwards.

10. Children's data
Our Platform is intended for users aged 18 and above. We do not knowingly collect the personal data of children (under 18) without verifiable consent of a parent or legal guardian. We do not carry out behavioural tracking of, or targeted advertising directed at, children. If we learn we have collected a child's data without the required consent, we will delete it promptly.

11. Cross-border data transfer
Your data may be stored or processed outside India, for example on Shopify's servers. Where we transfer data outside India, we do so in accordance with the DPDP Act and applicable law, and not to any country or territory restricted by the Government of India.

12. Grievance redressal and contact
For any questions, concerns, requests or grievances about your personal data, contact our Grievance Officer: Rawbare Lifestyle Pvt Ltd, Email: info@rawbare.com. We aim to acknowledge and resolve grievances within 30 days of receiving the necessary details.

13. Changes to this Policy
We may update this Policy to reflect changes in law, technology or our practices. We will post the updated version here with a revised "Last updated" date, and may notify you of significant changes by email or through the Platform.