Privacy policy

Rawbare Privacy Policy

Last updated: June 19, 2025

At Rawbare (Rawbare Lifestyle Pvt Ltd), we value your trust. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our website www.rawbare.com (“Platform”) and related services (“Services”).

This Privacy Policy must be read along with our Terms and Conditions.

1. Applicability and Consent

By accessing or using the Platform, you consent to this Privacy Policy.

This Policy is prepared in line with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (DPDP Act), and other applicable Indian laws.

If you are a minor (under 18 years), you may use our Platform only under the supervision of a parent or legal guardian. Rawbare is not responsible for unauthorized use by minors.

2. What Information We Collect

We collect information in three ways:

Information you provide directly:

  • Account details: name, email, phone number, date of birth, gender, shipping and billing address.

  • Payment details: bank account/credit card information, billing details, KYC documents (where required).

  • Communication details: queries, complaints, customer support records.

  • Participation data: surveys, reviews, promotions, or marketing activities.

Information collected automatically:

  • Device and browser details, IP address, unique device identifiers.

  • Activity on the Platform (pages visited, clicks, frequency of usage, preferences).

  • Location data (via device or IP-based geolocation).

  • Cookies and tracking technologies (see Section 7).

Information from third parties:

  • Login details from social media accounts (if you register via external platforms).

  • Credit history or verification from authorized bureaus.

  • Public information from databases or third-party services.

3. How We Use Your Information

We use your personal data for purposes including:

  • Processing and fulfilling orders placed on the Platform.

  • Providing and improving our Services.

  • Responding to queries and offering customer support.

  • Sending order updates, shipping information, and relevant notifications.

  • Marketing, promotions, and advertising (with opt-out options available).

  • Fraud detection, prevention of misuse, and compliance with legal obligations.

  • Analytics, insights, and improving website performance.

4. Information Sharing

We do not sell your personal data. We may share your data with:

  • Affiliates and service providers (such as Shopify, logistics partners, payment gateways, and analytics providers like Google).

  • Marketing partners (only if you have not opted out).

  • Regulatory authorities or law enforcement, where required under applicable law.

  • In case of business restructuring, merger, or acquisition, your data may be transferred.

Example: Shopify powers our Platform. Their privacy practices are available at Shopify Privacy Policy. We also use Google Analytics (policy link).

5. Data Retention

We retain your personal information only for as long as required:

  • To fulfill the purposes stated in this Policy.

  • As required by law (for tax, accounting, compliance).

Once no longer needed, data is securely deleted.

6. Data Security

We implement industry-standard security measures, including encryption, firewalls, and access controls.

We comply with DPDP Act obligations for data protection.

While we strive to safeguard your information, no system is 100% secure. If you suspect misuse or unauthorized access, contact us immediately.

7. Cookies and Tracking

We use cookies and similar technologies for:

  • Essential functionality (login, secure transactions).

  • Analytics and performance tracking.

  • Personalization (language, region, preferences).

  • Targeted advertising.

You can disable cookies through your browser settings. Note: blocking cookies may affect your access to some Services.

8. Your Rights

Under the DPDP Act and applicable international laws (e.g., GDPR for EU residents), you have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of inaccurate data.

  • Withdraw consent for processing (subject to service limitations).

  • Opt out of marketing communications at any time.

  • File complaints with relevant data protection authorities if unsatisfied.

Requests may require identity verification.

9. Cross-Border Data Transfer

Your data may be stored or processed outside India (e.g., on Shopify’s servers in the U.S. or Canada). By using our Services, you consent to such transfers, subject to applicable law.

10. Changes to this Policy

We may update this Privacy Policy to reflect changes in law, technology, or business practices. Updates will be posted on this page with a revised “Last updated” date. Significant changes may also be communicated by email or notifications.

11. Contact Information

For questions, concerns, or data-related requests, please contact us at:

Email: info@rawbare.com
Entity: Rawbare Lifestyle Pvt Ltd

We aim to resolve all queries within one month, subject to timely receipt of necessary details from you.