SHIPPING, RETURNS AND EXCHANGE POLICY

RAWBARE SHIPPING, RETURNS AND EXCHANGE POLICY

Shipping Policy

Digi Giant LLP ("we" and "us") is the operator of www.rawbare.com. By placing an order through this website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

We try to maintain accurate stock counts of all products available on our website. However, in rare cases of a stock discrepancy, we will fulfill the available products to you, and contact you to arrange a full refund of the charged amount.

All orders are shipped from our facility in Mumbai, India using Shiprocket. Depending on your location, the courier company may vary, and may include, among others, DHL, FedEx, BlueDart, DPD etc

SHIPPING WITHIN INDIA

We offer free shipping on all prepaid orders.

INTERNATIONAL SHIPPING

We don't offer international shipping as of now.

ORDER & DELIVERY

After placing your order, you will receive a confirmation email from us. We endeavour to dispatch your order within 3 working days. Once your order has been dispatched, you will receive an email/Whatsapp with a tracking number which you can use to track your order on the website of the relevant courier company. 

We're committed to getting your order to you swiftly. Please note that our delivery time typically ranges from 2 to 10 days (maximum), ensuring your items reach you promptly. Feel free to contact us if you have any specific delivery requirements or questions. Your satisfaction is our priority.

To ensure successful delivery, please provide a complete and accurate address, including any necessary special instructions and where someone will be available to receive the order. If an incorrect or incomplete address or phone number is provided, we cannot be held responsible for loss of shipment due to incorrect details provided by you. Please note that we are unable to schedule deliveries without a valid address and phone number.

Return, Refund, and Exchange Policy

At RawBare (Venture of Digi Giant LLP), we are committed to providing our customers with high-quality products and excellent service. We understand that sometimes issues may arise with your purchase. Therefore, we have established the following return, refund, and exchange policy:

Return, Refund, and Exchange Policy

If you are not happy with your order, please let us know and we will do our best to make things right.

Your happiness is our top priority.

How can i get my order Exchanged/Returned ?

You can write us an email on info@rawbare.com or WhatsApp us on +91 9372781408 with your order number and the reason for Exchanged/Returned. Our team will get back to you within 24-48 hours to help you process your return.

Terms for Exchange / Returns :
Orders can be exchange/returned within 3 days from the date of receipt. Any requests received after 3 days of delivery will not be accepted.
Products bought on discount can only be exchanged or refunded in the form of a gift card after deducting Rs. 200 as convenience fees. The gift card issued would be valid for 6 months from the date of issue.
All orders will only be refunded in the form of a gift card. The gift card issued would be valid for 6 months from the date of issue.
If there are visible signs of wear or any other defect on the product, the product will be shipped back to the customer and the gift card/ exchange will not be processed.

Return Pickup :

Reverse pickups are generated at an additional cost of Rs. 200.

*Items bought on clearance will not be exchanged or refunded*

Refunds:
If you are eligible for a refund due to a defective or incorrect item, we will issue a full refund to the original payment method used for the purchase.
Refunds will be processed within 10-12 business days after we receive the returned item.



Damaged Items:

If your item arrives damaged, please contact us immediately with photos of the damaged product and packaging.
We will assess the damage and provide further instructions on how to proceed, which may include issuing a replacement or refund.

Exclusions:

RawBare (Venture of Digi Giant LLP) reserves the right to refuse returns, refunds, or exchanges if the item does not meet the eligibility criteria outlined in this policy.
This policy applies only to purchases made directly through RawBare.

Contact Us:
If you have any questions or concerns about our return, refund, and exchange policy, please don't hesitate to contact our customer service team at [info@rawbare.com/ +91 9372781408] .

  • Disclaimer ** We always strive hard to provide the best experience to our customers. However, we have noticed that few users/accounts abuse our liberal returns policy. We urge you to make a unboxing video before opening of any product and if you find item in a condition that is Physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on rawbare.com, send us the unboxing video on mail/ WhatsApp within 5 hours of product(s) received so that we can investigate the matter at the earliest. Failure of above, no refunds, return/exchange can be processed in such cases.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Bungalow No 107, Jankidevi School Road, Mhada, SV Patel nagar, Andheri West, Mumbai 400053

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

    Contact Us

    If you have any questions about our Returns and Refunds Policy, please contact us:

    • By phone number: +91 9372781408

     

      Shipping Policy

      • Shipping is free on all prepaid orders and charged @Rs.89/- per order on all COD orders.
      • Orders are shipped through our logistic partner within 24hrs (excluding non-working days) of order from our warehouse.
         

      Offers

      All our offers are for a limited period only and may change without any prior notice.