SHIPPING, RETURNS AND EXCHANGE POLICY

RAWBARE SHIPPING, RETURNS AND EXCHANGE POLICY

Shipping Policy

Digi Giant LLP ("we" and "us") is the operator of www.rawbare.com. By placing an order through this website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

We try to maintain accurate stock counts of all products available on our website. However, in rare cases of a stock discrepancy, we will fulfill the available products to you, and contact you to arrange a full refund of the charged amount.

All orders are shipped from our facility in Mumbai, India using Shiprocket. Depending on your location, the courier company may vary, and may include, among others, DHL, FedEx, BlueDart, DPD etc

SHIPPING WITHIN INDIA

We offer free shipping on all prepaid orders.

INTERNATIONAL SHIPPING

We don't offer international shipping as of now.

ORDER & DELIVERY

After placing your order, you will receive a confirmation email from us. We endeavour to dispatch your order within 3 working days. Once your order has been dispatched, you will receive an email/Whatsapp with a tracking number which you can use to track your order on the website of the relevant courier company. 

We're committed to getting your order to you swiftly. Please note that our delivery time typically ranges from 2 to 10 days (maximum), ensuring your items reach you promptly. Feel free to contact us if you have any specific delivery requirements or questions. Your satisfaction is our priority.

To ensure successful delivery, please provide a complete and accurate address, including any necessary special instructions and where someone will be available to receive the order. If an incorrect or incomplete address or phone number is provided, we cannot be held responsible for loss of shipment due to incorrect details provided by you. Please note that we are unable to schedule deliveries without a valid address and phone number.

Return Policy

"Kindly place an order only if you genuinely require the product. As a startup, non-delivery severely impacts our operations. Your support is crucial to our growth and success. Thank you for understanding."

Please refrain from accepting any parcels from the courier company if the packaging appears tampered or open. Additionally, it is mandatory to record a video while opening the parcel and the inner box. Failure to provide this video will result in no replacement being issued. Thank you for your cooperation and understanding.

We offer a 2 days returns policy for all products bought from our website from the date of delivery.

We do not accept return under these circumstances:-

  • Damages due to use or misuse of product.
  • Products with tampered or missing price tags.
  • Any product that is returned without the case, original invoice and all other items originally included with the product(s) delivered.
  • After inspection we will confirm if the merchandise is in an unacceptable condition or not. Upon confirmation, as per the return policy, we will refund the amount back to you via the same channel with which you made the payment. 
  • In case a product is found damaged or in used condition or any accessory is missing, RawBare (Venture of Digi Giant LLP) can deny refund to the customer.
  • We ship within 2 days of receipt of order and it usually takes 2-10 working days to get the order delivered, rest depending upon the location. Incase the order is delayed from logistic partner due to certain reason refund will not be processed on delay basis and convenience fee is applicable ( if refund applicable- Prepaid orders only)

We recommend recording an unboxing video upon parcel receipt to document any potential damage for efficient return and exchange processing

  • Reverse pickups are generated at an additional cost of Rs. 200.
  • Items bought on clearance will not be exchanged or refunded

Return Process

Click on Return/Exchange Link (Click here) Enter you Name, Email, Contact Number with your Order Number starting with # in the message section and any suggestions/experience if you want to share.

  • Once you have sent the return request, kindly allow us 24-48 hours to look into it.  
  • You will get a confirmation text message with the shipping guidelines once the return request is approved.

Exchange Policy

  • We offer exchanges exclusively for defective products. Please note that we do not accept exchanges for any other reasons. Thank you for your understanding
  • We recommend recording an unboxing video upon parcel receipt to document any potential damage for efficient return and exchange processing

 

Refund Policy

We refund under following circumstances: - 

  • You may opt for Credit note for the amount paid or get refund for the amount after paying a fee  Rs. 200/- as the convenience fee. The same will be deducted from the original payment and the balance will be credited back.(apply to Prepaid orders only)
  • In case of orders where payment has been made through Cash on delivery(COD), only credit note will be issued ( less shipping charges). No refunds can be processed in such cases.
  • If a wrong or damaged product is sent back to us by the customer, we will not accept the return / exchange or send you the wrong product back. 
  • No Return/Refunds/Exchanges on Promotional offers/ any other offer/discounted items.
    Once a product is exchanged & delivered, no further actions such as exchange or refund would be applicable on that order.
  • In case of exchange/ returns , no  offers will be applicable.
  • In case a wrong / faulty product is delivered to the customer, inform us within 24hrs of delivery and we will arrange the pickup from our end. The same will be picked up within 24-48 hrs of receiving the request.
  • Once the product is picked up, we will arrange to send the original product from our side. The delivery of the same will be processed within 3-5 working days  ( no refunds applicable on this basis).
  • In case of tampered packaging at the time of delivery, we request you not to accept the order and inform us on info@rawbare.com.
  • We at RawBare have the right to cancel any order, under few circumstances without any prior notice. The refund of the same will be initiated within 2-3 working days and will be credited back to the original mode of payment.
  • We do not accept any return/ refund /exchange on Storage box/ Sunglasses leather case pack.
  • We do not accept any return/ refund /exchange on International orders . still if customer wants to proceed may arrange to send the products back from his/ her side .Once we receive at our premises  we will initiate the refund of the order value
  •  No waiver of convenience charge applicable if prepaid order is not delivered to customer for any reason , Refund will be processed after the charge of convenience fee only .
  • In case of cancellation from the customer's side or after the order is processed/ dispatched convenience fee will be charged ( in case of refunds on prepaid orders)

  • Disclaimer ** We always strive hard to provide the best experience to our customers. However, we have noticed that few users/accounts abuse our liberal returns policy. We urge you to make a unboxing video before opening of any product and if you find item in a condition that is Physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on rawbare.com, send us the unboxing video on mail/ WhatsApp within 5 hours of product(s) received so that we can investigate the matter at the earliest. Failure of above, no refunds, return/exchange can be processed in such cases.

Shipping Policy

  • Shipping is free on all prepaid orders and charged @Rs.89/- per order on all COD orders.
  • Orders are shipped through our logistic partner within 24hrs (excluding non-working days) of order from our warehouse.
     

Offers

All our offers are for a limited period only and may change without any prior notice.