Cancellation Policy
You can cancel a Rawbare order within 2 hours of placing it. If you paid online, the full amount goes back to your original payment method. This page explains the cancellation window, how to request a cancellation, and when Rawbare may cancel an order.
Last updated: 2 November 2026
- Cancel within 2 hours of placing your order
- Prepaid orders get a full refund to the original payment method
- Refunds reach you within 5 to 7 working days
- Once an order is in processing or dispatched, it cannot be cancelled
- Request a cancellation by email or WhatsApp
How long do I have to cancel my order?
You can cancel within 2 hours of placing your order. After 2 hours, the order moves into processing and dispatch, and it can no longer be cancelled. If you change your mind after delivery, you can request a return or exchange within 48 hours under our Return and Refund Policy.
How do I cancel an order?
- Email connect@rawbare.com or WhatsApp +91 93727 81408 within 2 hours of placing the order.
- Share your order number and the phone number or email used at checkout.
- Our team confirms the cancellation by email or WhatsApp.
- For prepaid orders, the refund is started on the same day the cancellation is confirmed.
Support hours: Monday to Friday, 11 AM to 6 PM, and Saturday, 11 AM to 2 PM. Requests that arrive outside these hours are accepted based on the time your message was sent, as long as it was within 2 hours of placing the order.
When will I get my refund after cancelling?
| Payment method | Refund | Timeline |
|---|---|---|
| UPI, cards, net banking, wallets | Full amount to the original payment method | 5 to 7 working days |
| EMI (Snapmint) | Full amount, as per the EMI provider's process | 5 to 7 working days |
| Partial COD (advance paid) | Advance amount to the original payment method | 5 to 7 working days |
| Cash on delivery | No payment taken, so no refund needed | Not applicable |
The time taken for the money to show in your account after we process the refund depends on your bank or payment provider.
Can Rawbare cancel my order?
Yes. Rawbare may cancel an order in these situations:
- The product is out of stock or unavailable
- There is a pricing or listing error on the website
- The delivery address is not serviceable or is incomplete
- The payment fails, is flagged, or cannot be verified
- The order appears to be fraudulent or placed for resale
If we cancel your order, we inform you by email, SMS or WhatsApp, and any amount you paid is refunded in full to the original payment method within 5 to 7 working days.
Can I cancel an international order?
Yes, within the same 2 hour window. Once an international order is dispatched, it cannot be cancelled, returned or refunded.
Frequently asked questions
Can I cancel my Rawbare order after 2 hours?
No. After 2 hours the order moves into processing and cannot be cancelled. You can request a return or exchange within 48 hours of delivery instead.
Is there a charge for cancelling an order?
No. Orders cancelled within 2 hours are refunded in full to the original payment method.
How long does a cancellation refund take?
Refunds for cancelled prepaid orders are processed within 5 to 7 working days to the original payment method.
Can I change my order instead of cancelling it?
Yes, if you contact us within 2 hours of placing the order. We can update the product, colour or address before the order moves into processing.
What happens if Rawbare cancels my order?
We inform you by email, SMS or WhatsApp and refund the full amount paid to the original payment method within 5 to 7 working days.
Need to cancel an order?
Message us within 2 hours of placing it with your order number.
WhatsApp us Email connect@rawbare.com
