Sierra Shades - Forest / RB2475

Last updated: July 25th, 2024

Return Policy?

Returning an unwanted item?

We get it, sometimes something just doesn't work for you and you want your money back. As long as an item is still in its original condition, we accept returns and refund your money.

In case of Returning/ Exchanging a product/s:

1. Reverse pick-up charges are Rs. 200/- . As we do not have our own delivery service, we rely on delivery partners like BlueDart, Delhivery, DTDC, etc.

In case we initiate the Reverse Pick-up from our end, the Amount of Rs. 200 will be deducted from your Refundable amount only on PrePaid Orders.

FOR COD ORDERS, ONLY CREDIT NOTE WILL BE PROVIDED AFTER DEDUCTING RS. 200/-

2. Returns/ Refunds are processed within 3 days if opted Gift Coupon or 3 -7 working days if opted for bank transfer after the product reaches us and the quality check is satisfactory. 

If you return an item requesting a refund within 7 days of the item being delivered to you, we'll give you a refund deducting Rs. 200 (only on prepaid orders) as convenience charges and the refund will be done via Bank Transfer (NEFT). We aim to refund you within 3 days if you opted for a Gift Coupon or 2 weeks if requested for bank transfer from the day it has been delivered back to us.

Original Condition: All packaging should be intact. 

Used or Damaged Items:
If an item is returned to us in damaged, worn, or unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return. In order to receive a full refund (after deducting convenience fees), all items must be returned to us unworn/ unused and in the same condition, you received them with their original packaging, accessories and all tags and labels attached.


Responsibility
Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!

We're not responsible for any items that are returned to us by mistake (it happens!). If we're able to locate the items (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.

Want to exchange an item?

Addition Rs. 200/- has to be paid for an exchange. After the product reaches us and the quality check is satisfactory. The other chosen product will be dispatched.

Received a damaged item?

Do not accept the package from the courier,  if the package is opened/tampered with. Please ask the delivery boy to return it due to the damaged/tampered/opened packaging. We will not be responsible if the customer still accepts these kinds of packages.
Contact us within 48 hours of receiving your item with a picture of the damage. We will arrange to ship an alternate item to you or refund as you may prefer within 14 days.

Exchange Policy for Buy 1 Get 2nd at 50% Off Offer

When purchasing under the "Buy 1 Get 2nd at 50% Off" offer, please note the following terms:

1. No Refund or Return:
• Products purchased under this offer are eligible for exchange only. Refunds or returns are not permitted.
2. Convenience Fee:
• An additional convenience fee of ₹200/- will be charged for processing any exchange request.
3. Condition of Products:
• All products must be in their original packaging, unused, and with all tags intact to qualify for exchange.

Special Note

- No Return/Refunds/Exchanges: Promotional offers items are not eligible for a return/exchanges or refund.
- Once a product is exchanged & delivered, no further actions such as exchange or refund would be applicable on that order